🎧 Support

We're here to help. Reach out to us through any of the channels below.

✉️ Email Support

Send us your question and we'll get back to you within 24 hours.

contact@mauriexmr.com

📞 Phone Support

Available Saturday – Thursday, 9:00 AM – 6:00 PM (Nouakchott time).

+222 46 16 06 99

Frequently Asked Questions

How do I place an order?

Browse products in the MauriEx app, add items to your cart, and tap "Validate" to proceed to checkout. You can pay by card or local Mauritanian wallet.

How long does shipping take?

Delivery from the USA to Mauritania typically takes 2–4 weeks depending on the product and shipping method selected at checkout.

How can I track my order?

Open the MauriEx app, go to the Dashboard, and tap on your order. You'll see a real-time timeline of every step — from payment to delivery.

What payment methods are accepted?

We accept international credit and debit cards (Visa, Mastercard) as well as the local Mauritanian wallet for payments in MRU.

Can I cancel or modify my order?

Please contact our support team as soon as possible via email or phone. We can cancel or modify orders before they enter the processing stage.

I have a problem with the app. What should I do?

Try restarting the app first. If the issue persists, email us at contact@mauriexmr.com with a description of the problem and your device model.