🔒 Privacy Policy

Last updated: September 5, 2026

1. Information We Collect

We collect the following types of information:

• Account information: name, email address, phone number, and password when you create an account.
• Order & transaction data: products ordered, shipping addresses, payment method type (we do not store full card numbers), and order history.
• Shipment information: package details, photos, weight, and destination addresses you provide for USA → Mauritania shipments.
• Location data: approximate location used to calculate shipping estimates and display relevant products, only when you grant permission.
• Device information: device model, operating system version, and push notification token for sending order updates.
• Usage data: pages visited, actions taken in the App, and error logs to improve performance.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders and shipment requests.
• Send push notifications and emails about your order status.
• Calculate real-time currency conversion (USD ↔ MRU).
• Provide customer support and resolve disputes.
• Improve and personalize your experience in the App.
• Comply with legal obligations.

3. Payment Processing

Payments are processed through secure third-party providers (Stripe for international cards; local Mauritanian wallet providers). We do not store your full credit card number. All payment transactions are encrypted using industry-standard SSL technology.

4. Sharing of Information

We do not sell your personal data. We may share your information with:

• Logistics partners: to fulfill shipping and delivery of your orders.
• Payment processors: Stripe and local wallet providers, solely to complete transactions.
• Cloud service providers: for hosting, storage, and push notifications (Google Firebase, Expo).
• Legal authorities: if required by law or to protect our rights.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at contact@mauriexmr.com.

6. Push Notifications

We send push notifications to keep you informed about your orders and shipments. You can disable notifications at any time from your device settings.

7. Children's Privacy

MauriEx is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS) and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.

To exercise any of these rights, contact us at contact@mauriexmr.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via the App or by email. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• 📧 contact@mauriexmr.com
• 📞 +222 46 16 06 99
• 🌐 www.mauriexmr.com